I performed all the steps, and the only snag was that the Essentials 6 pack was still missing after I reinstalled PD14. I just heard back from tech support, and it's not a PD18/365 issue per se, but there seems to be some kind of underlying issue on my and OP's machines.įor troubleshooting purposes, you are advised to uninstall the PowerDirector 14, PowerDirector 18/365, and the "NewBlue Video Essentials" plugins specifically (Essentials I and Essentials VI) at Windows Control Panel > Programs > Uninstall a program.Īfter uninstalled, reboot Windows, and then reinstall back the PowerDirector 14 first.Īfter PowerDirector 14 reinstalled, reboot Windows again and reinstall PowerDirector 365 to check if the NewBlue Video Essential plugins show up. I have reported the issue on ticket CS002160229 (and also CS002160230 because I didn't get any confirmation that the first submission went through) Ponderstibbons, I would request a refund from NewBlue for now and then we'll have to wait until CL fixes this in order to use any of the FX in these packs in PD18/365. I even tried reinstalling but that didn't make any difference. Also, there actually isn't a "1" in the title of the first Essentials pack while the seventh pack is listed as Video Essentials VII however, something is clearly wrong with PD18/365 since it doesn't even list two of the installed packs. The reason for the screwy order is that both 1 and 7 are called NewBlue Video Essentials (instead of simply NewBlue Essentials). I can confirm that Essentials 1 and 6 are missing in PD18/365 even though they are both present when I open PD14 on the same machine: I'd noticed that the list of FX packages didn't seem complete but I hadn't carefully checked for missing packs on my setup until just now.
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